Question 1

CAN I MAKE A CUSTOM FLAG IF I DON'T HAVE A COMPLETE DESIGN?

Accepted Answer

Yes of course, you can buy a flag and select the purchase of the graphics at a cost of only €30 and upload max 3 photos of your inspiration and write any changes in the notes, once your order is confirmed you will receive the design made for you via email as soon as possible. To find out step by step how to do it click here!

Question 2

DOES THE PRINTING ON THE FLAGS LOOK THE SAME ON BOTH SIDES?

Accepted Answer

No, with the Sublimation printing technique the print is done only on one side and thanks to the light fabric 80% of the print will show through on the back.

Question 3

WHAT IS THE DIFFERENCE BETWEEN A PRINTED FLAG AND A TAILORED FLAG?

Accepted Answer

The Printed Flag, as the name suggests, is entirely printed and any design can be made without color limits. The Tailored Flag with an “Artisan” style recalls the traditional Ultras flags of the past and can be made only with colors by creating some shapes that you can find in the dedicated section.

Question 4

ARE THE POLES INCLUDED WITH THE FLAGS?

Accepted Answer

No, the telescopic poles must be purchased separately and you can take advantage of purchasing it in your order with the flag to receive it discounted by 20%.

Question 5

HOW CAN I CHOOSE THE RIGHT SIZE OF POLE?

Accepted Answer

Our advice is to buy it 2m longer than the flag.

Question 6

HOW ARE AUCTIONS SHIPPED?

Accepted Answer

Being foldable, the rods are shipped in a special package, they are easy to transport since they can be folded up to 115cm regardless of their length.

Question 7

ARE THERE ANY DISCOUNTS IF I WANT TO PURCHASE IN LARGE QUANTITIES?

Accepted Answer

Yes of course, you can request a personalized quote at the email address info@ultrasidentity.com

Question 8

HOW MANY DAYS DOES IT TAKE TO PREPARE MY ORDER?

Accepted Answer

The estimated time for preparing an order is on average 10-15 working days.

Question 9

HOW LONG DOES MY ORDER TAKE TO SHIP?

Accepted Answer

The estimated time for shipping the order to Italy is 48 working hours.

Question 10

WHICH COURIER IS USED TO SHIP MY ORDER?

Accepted Answer

For shipments we rely on various couriers, including SDA, UPS, BRT.

Question 11

I DON'T KNOW IF I'M AT HOME, CAN I REQUEST DELIVERY TO A COLLECTION POINT?

Accepted Answer

Yes of course, you can still select your home address and our system will identify the closest collection point and you will be notified by email.

Question 12

CAN I RETURN MY PRODUCT?

Accepted Answer

No, unfortunately returns are not accepted for customized products.

Question 13

CAN I GET A REFUND?

Accepted Answer

Customers can only request a refund in the event of an incorrect purchase or a change of heart, provided that the refund request is communicated before the product customization process and graphic processing begins.Please note that a refund cannot be made once the production of the customized product has begun or graphic elements have been processed.Refund Clause for Custom Graphic Service:Customers have the right to request a refund for purchases made. However, in the event that the refund is requested after one or more customized graphics have already been processed and a print preview has been provided, a fixed cost of €50 for the graphic service will be deducted from the refund. This amount covers the expenses incurred for the creation of the customized graphics.

Question 14

WHY ARE THE MEASUREMENTS SLIGHTLY DIFFERENT THAN THOSE DESCRIBED?

Accepted Answer

Because during the sewing phase the product could undergo slight variations (+-10%) due to the processing of the product.

Question 15

WHAT CAN I DO IF MY PACKAGE ARRIVES DAMAGED?

Accepted Answer

If the package arrives damaged, you must photograph it by sending us photos and refuse it with reservations. If it is collected and is damaged, the sender will be solely responsible for any damage.

FAQ

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